Policies

Anti-Bribery

This anti-bribery policy exists to set out the responsibilities of Davidson Holdings and those who work for us in regards to observing and upholding our zero-tolerance position on bribery and corruption.

It also exists to act as a source of information and guidance for those working for Davidson Holdings. It helps them recognise and deal with bribery and corruption issues, as well as understand their responsibilities.

View Anti-Bribery Policy

Data Protection

We are committed to a policy of protecting the rights and privacy of individuals. We need to collect and use certain types of data in order to carry out our work. This personal information must be collected and dealt with appropriately. The Data Protection Act 1998 (DPA) governs the use of information about people (personal data). Personal data can be held on computers, laptops and mobile devices, or in a manual file, and includes email, minutes of meetings, and photographic images.

Cistermiser Keraflo will remain the Data Controller for the information held. The Directors and staff will be personally responsible for processing and using personal information in accordance with the Data Protection Act. Directors and staff who have access to personal information, will be expected to read and comply with this policy at all times.

View Data Protection Policy

Cookies

Cookies are used by Cistermiser Keraflo on our Cistermiser, Keraflo and Combimate websites. We use a system of classifying the different types of cookies which we use or which may be used by third parties through our websites. The classification was developed by the International Chamber of Commerce UK and explains more about which cookies we use, why we use them, and the functionality you will lose if you decide you don't want to have them on your device.

View Cookies Policy

Privacy

Cistermiser Keraflo does not disclose trade stockist buyer’s information to any third parties.

All personal data is kept up to date, processed and stored according to the Data Protection Act 1998 and the General Data Protection Regulations (implementation date 25th May 2018).

You can request to see and check your personal information that we hold at any time by emailing us. If any details are incorrect we will delete them or amend them. All information is kept within the EEA (European Economic Area).

We will never collect sensitive information about you without your explicit consent. Only the data provided by you during the ordering process is collated (name, address, credit card details). This information is solely used for the process and despatch of your purchased goods.

For full details on how we process and manage personal information at Cistermiser Keraflo, please consult our Data Protection Policy and General Data Protection Regulations (GDPR) Compliance document.

‘Cookies’ are used on the online shopping areas of our Cistermiser, Keraflo and Combimate product websites, but only to keep track of the contents of your shopping cart once you have selected an item. The cookies are stored on your computer as a text file. You can alter your browser settings to refuse or limit the cookies you accept. If you do not wish to accept cookies please let us know by emailing us at sales@cistermiser.co.uk. Alternatively, please contact us by post or telephone us on 0118 969 1611. No sensitive information is stored as a cookie.

Occasionally we may send information by post to professional Category Management and Purchasing contacts from our established business-to-business (B2B) customer partners (trade stockists and installers) to let them know about new product introductions or occasional special offers.

We give you the chance to refuse marketing communications sent by post. If you do not wish to receive any marketing communications from us in the future, please let us know by emailing us at sales@cistermiser.co.uk. Alternatively, please contact us by post or telephone us on 0118 969 1611.

Equal Opportunities

The Company recognises the benefits of a diverse workforce and is committed to providing a working environment that is free from discrimination.

The Company will seek to promote the principles of equality and diversity in all its dealings with employees, workers, job applicants, clients, customers, suppliers, contractors, recruitment agencies and the public.

All employees and those who act on the Company's behalf are required to adhere to this policy when undertaking their duties or when representing the Company in any other guise.

View Equal Opportunities Policy

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