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Cistermiser and Keraflo achieve ISO 9001:2015 quality certification

Cistermiser and Keraflo, the UK’s leading intelligent washroom controls and water efficiency specialists, have been awarded ISO 9001: 2015 certification.

To achieve the quality management standard the two companies combined had to demonstrate a clear customer focus, strong leadership, robust operational processes and a commitment to continual improvement.

The certification follows a rigorous audit by an independent assessment team from Lloyd’s Register Quality Assurance, which approved a transition from ISO 9001:2008 to the latest standard.

A seamless transition was successfully achieved, with no “areas for attention” identified across the entire operational scope of the audit.

Alicja Weilechowska, Quality Manager for Cistermiser and Keraflo, said: “Achieving the revised standard not only confirms we have a strong business model but also, through implementation of our systems, that customers can be assured of receiving consistent, good quality products and services.

Cistermiser and Keraflo has a history of over 35 years’ service and innovation to the UK construction industry; this certification is another proud moment in that history.

Included in the certification is the design, manufacture and assembly of Cistermiser washroom, flush control and scale reducing products, Keraflo inlet valves, plus the injection moulding of components, all of which takes place at the company’s manufacturing centre in Woodley, Reading.

Assessor’s Report

In their report the assessors highlighted the:

  • Strength of the two companies’ customer satisfaction analysis, used to identify improvements
  • Quality of the management system, producing data that enabled the effective delivery of business objectives
  • Transparent and comprehensive audit trails
  • Management of regulatory issues through the design process for WRAS and CE marking product approvals
  • Introduction of new technology, from a new ECN (engineering change notice) system with a BOM element for product updates through to creation of user-friendly digital work instructions for product builds
  • A new approach to annual staff appraisals, using 360 methodology to provide greater clarity

They also noted that a new, programmable injection moulding machine with PC backup to safeguard production data has been introduced in the Mould Shop and this is part of the continual improvement identified to achieve manufacturing excellence’.

Alicja added: “In committing ourselves to excellence our aim is to go beyond the usual for engineering companies; the results of this audit reflect that.”

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